UK Customer Satisfaction Index (UKCSI) ⋆ Institute of ...
2021-7-7u2002·u2002The July 2021 UK Customer Satisfaction Index (UKCSI) is 77.4 (out of 100), 0.4 points higher than in July 2020. 14.9% of customers experienced a problem with an organisation, the highest rate since 2009. But satisfaction with complaint handling is at its highest ever level. For the first time, 50% of the customer experiences recorded in the ...
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