Assessment of Consumers' Satisfaction with the
2017-2-27u2002·u2002customer satisfaction showed that the most interesting are theoretically approaches of J.J. Lambin (2008), A. Parasuraman, L.L. Berry & V.A. Zeitaml (1985), E. Juan (2010). Customer satisfaction was evaluated by the five-point Likert scale, the Gap model, R. Kolman's (2009) scale, the method of complex
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